Terms and Conditions

1. Definitions

In these Terms, unless the context otherwise requires:

“Applicable Law”

means all applicable laws, statutes, regulations, rules, notifications, guidelines, and orders of any governmental or regulatory authority in India, as amended or re-enacted from time to time;

“Company”

means Maidan Play Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at H NO-39 BLOCK NO-23 F/F, OLD RAJENDRA NAGAR DELHI, Rajender Nagar, New Delhi- 110060, India (CIN: U93110DC2026PTC469981);

“Guardian”

means the parent or legal guardian of a Minor User;

“Minor”

means a User under 18 years of age;

“Partner”

means any third-party academy, coach, turf, or facility provider offering services through the Platform;

“Plan”

means any membership, subscription, or session package purchased through the Platform;

“Platform”

means the website, mobile application, and related services operated by the Company;

“Player”

means a Minor or other individual enrolled in, or participating in, any Service, whether directly or through a Guardian;

“Serviced Areas”

has the meaning given in Clause 18;

“Services”

means the sports-related services made available through the Platform, including training sessions, academy programmes, tournaments, workshops, events, and turf or facility bookings, whether provided by the Company or by a Partner;

“User”

means any person who accesses or uses the Platform, including a Guardian acting on behalf of a Minor.

2. Acceptance of Terms

By accessing or using the Platform, you agree to be bound by these Terms of Use and the Privacy Policy.

Where the User is a Minor, these Terms shall be accepted by the User's parent or legal guardian ("Guardian").

3. Eligibility

• (a)Users under 18 years may access the Platform only through Guardian consent verified via OTP.
• (b)The Guardian represents that they have authority to act on behalf of the Minor.

4. User Account and Security

• (a)Users shall provide accurate and complete information.
• (b)Login is enabled via OTP. You are responsible for maintaining confidentiality of your account access.
• (c)The Company is not responsible for unauthorised access resulting from misuse of OTP credentials.
• (d)Users shall not maintain more than one active account. If a User suspects unauthorised access to their account, they must promptly notify the Company in writing at support@maidanplay.com. The Company shall not be liable for any unauthorised transaction occurring more than 72 (seventy-two) hours before such written notification is received.

5. Permitted Use

Users shall not:

• (a)use the Platform for unlawful purposes;
• (b)interfere with or disrupt the Platform;
• (c)attempt unauthorised access to systems or accounts.

6. Player Data, Performance and Bookings

The Platform enables tracking of Player participation, performance statistics, rankings, and development metrics. Such data:

• (a)may be displayed within the Platform;
• (b)may be accessible to other Users;
• (c)may be used in anonymised or aggregated form.

The Platform may also facilitate participation in tournaments, matches, organization of events and workshops and booking of sports facilities. All bookings, sessions, and slots are subject to availability and are confirmed on a first-come-first-served basis. Booking a Plan does not guarantee access to a specific time slot, turf, or coach. The Company may temporarily close a facility for maintenance, safety, or weather-related reasons; in such cases Users shall be entitled to rescheduling or credit, at the Company's discretion, and not to cash compensation, unless required under Applicable Law. The Company may cap the number of participants per session or batch and close registration once such capacity is reached.

All Player, performance, participation, and booking data referred to in this Clause shall be collected, processed, and displayed in accordance with the Privacy Policy, including applicable data visibility and consent mechanisms.

7. Code of Conduct

Players and/or their Guardians shall ensure that appropriate conduct is maintained at all times while participating in or attending training sessions, matches, tournaments, or any activities conducted at or in connection with the Platform.

Without prejudice to the generality of the foregoing, Players and/or their Guardians shall not, and shall ensure that any accompanying individuals do not:

• (a)engage in abusive, disrespectful, or inappropriate behaviour towards coaches, staff, other players, or any third parties;
• (b)use offensive language, engage in harassment, bullying, or any form of misconduct;
• (c)disrupt training sessions, matches, or events;
• (d)damage or misuse facilities, equipment, or property;
• (e)engage in any conduct that may endanger the safety, well-being, or dignity of any person.

Players and their Guardians acknowledge that the Company may, at its discretion, take appropriate action in case of any breach of this clause, including suspension or termination of access to the Platform or participation in activities, without any refund.

8. Media and Public Content

Subject to separate and explicit consent:

• (a)the Company may capture photos, videos, match recordings, and create media content;
• (b)such content may be used within the Platform or published on Digital media, including but not limited, to Social Media;
• (c)separate consent may be obtained for use of such content for promotional or advertising purposes, including paid campaigns;
• (d)Players shall be identified through names, usernames, or Player IDs.

Users acknowledge that publicly shared content may be accessible and further distributed by third parties beyond the Company's control.

A Guardian may withdraw consent previously given for the use of a Player's photograph, video, or other media content by submitting a written request to the Company at support@maidanplay.com. On receipt of such request, the Company shall use reasonable efforts to remove such content from the Platform and any Company-managed social media channels within a reasonable time, provided that the Company shall not be liable for content already shared, downloaded, or redistributed by third parties prior to such withdrawal.

9. Player Participation Risk and Waiver

Users acknowledge that participation in sports activities, including training sessions, matches, workshops, tournaments, and related events, involves inherent risks of physical injury, illness, or other harm.

By permitting a Player to participate in such activities, the User and/or Guardian expressly acknowledges and agrees that:

• (a)the Player is voluntarily participating in sports activities with full knowledge of the associated risks, which may include physical injury, collisions, falls, exertion-related conditions, and unforeseen medical events;
• (b)the Company does not provide medical supervision and relies on information provided by the User and/or Guardian regarding the Player's health and fitness;
• (c)the User and/or Guardian is responsible for ensuring that the Player is medically fit and capable of participating in such activities;
• (d)to the fullest extent permitted under Applicable Law, the User and/or Guardian agrees to release and hold harmless the Company, its employees, partners, coaches, and affiliates from any claims, liabilities, damages, or losses arising out of or in connection with the Player's participation in sports activities;
• (e)the Company shall not be liable for any injuries, damages, or losses arising from participation in sports activities, except where such injury or damage is caused by the Company's gross negligence or wilful misconduct; and
• (f)the User and/or Guardian shall provide accurate and complete health-related information regarding the Player, and the Company may rely on such information without independent verification.

Nothing in this clause shall limit or exclude any liability that cannot be excluded under Applicable Law.

10. Membership Plans and Subscriptions

• (a)Plans may be offered on a monthly, quarterly, half-yearly, annual, or per-session basis. For billing purposes: a month means 30 days; a quarter means 90 days; a half-year means 180 days; and a year means 365 days, in each case calculated from the date of commencement of the relevant Plan.
• (b)Plans may be recurring (auto-renewing) or non-recurring. A recurring Plan may be cancelled at any time before the renewal date to avoid the next billing charge; no pro-rated refund shall be provided for a partially used billing cycle.
• (c)Unless otherwise stated at the time of purchase, unused sessions under a Plan shall expire at the end of the applicable billing cycle and shall not carry forward.
• (d)The Company may revise Plan pricing for future billing cycles. The price applicable at the time of purchase shall apply for the then-current term.
• (e)Plans, session packages, and bookings are personal to the enrolled User or Player and are non-transferable, non-assignable, and non-saleable, except with the Company's prior written approval. The Company may suspend or terminate a Plan without refund where unauthorised transfer, sharing, or resale is detected.

11. Communications

The Company may send notifications regarding:

• (a)training sessions;
• (b)match schedules;
• (c)performance updates; and
• (d)announcements.

Such communications may be sent via the Platform, SMS, email, or other channels.

Users and/or Guardians may opt out of receiving promotional or marketing communications at any time through settings within the Platform or by using the opt-out mechanisms provided in such communications. Such opt-out shall take precedence over the consent described below, and the Company shall cease sending promotional communications to that User accordingly.

However, Users acknowledge that the Company may continue to send essential service-related communications, including those relating to account activity, bookings, safety, and participation in events, which are necessary for the provision of Services, regardless of any opt-out from promotional communications.

Subject to the opt-out right described above, Users consent to receive service-related and promotional communications by call, SMS, WhatsApp, and email from the Company, notwithstanding that the User's mobile number may be registered under DND, DNC, or NCPR preferences.

12. Limitation of Liability

The Company shall not be liable for:

• (a)inaccuracies in user-provided data, including health-related information disclosed under Clause 9(f);
• (b)reliance on performance data;
• (c)misuse of publicly available content by third parties; or
• (d)any indirect, incidental, or consequential damages, including loss of data, loss of opportunity, or service interruptions.
• (e)Notwithstanding anything to the contrary in this Clause 12, nothing herein shall exclude or limit the Company's liability for: (i) death or personal injury caused by the Company's negligence; (ii) fraud or fraudulent misrepresentation by the Company; or (iii) any other liability which cannot be excluded or limited under Applicable Law.
• (f)Save as provided in Clause 12(e), the Company's aggregate liability arising out of or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the User to the Company in the 3 (three) months preceding the event giving rise to the claim.

13. Termination

13.1 Grounds for Termination

The Company may suspend or terminate access for:

• (a)breach of these Terms; or
• (b)misuse of the Platform.

13.2 Effects of Termination

• (a)Clauses 9, 12, 14, 15, 16, 17, and 20 (and any other clause which by its nature is intended to survive) shall survive termination of these Terms.
• (b)Upon termination, the Company may retain User data in accordance with the Privacy Policy for legal, tax, or regulatory compliance purposes.
• (c)A User whose account has been terminated for breach of these Terms may not create a new account without the Company's prior written consent.

14. Intellectual Property

All rights, title, and interest in and to the Platform, including its technology, software, design, content, features, functionality, trademarks, logos, and other intellectual property ("Platform Content"), are owned by or licensed to the Company.

Subject to compliance with these Terms, the Company grants Users a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial purposes.

Users shall not, without the prior written consent of the Company:

• (a)reproduce, distribute, modify, display, perform, publish, or create derivative works from any Platform Content;
• (b)reverse engineer, decompile, or attempt to extract the source code of the Platform; or
• (c)use the Platform or its content for any commercial purpose.

Users retain ownership of any content that they independently create and upload to the Platform ("User Content").

By uploading or submitting User Content, Users grant the Company a non-exclusive, worldwide, royalty-free, transferable licence to use, host, store, reproduce, modify, adapt, publish, display, and distribute such User Content for the purposes of operating, improving, and promoting the Platform, including within the Platform and, where applicable consent has been obtained, on public or promotional channels.

Users represent and warrant that they have all necessary rights and permissions to upload and share such User Content and that such content does not infringe the rights of any third party.

The Company reserves the right to remove or restrict access to any content that violates these Terms or Applicable Law.

Nothing in this Clause shall affect any rights granted or consent provided under the Privacy Policy in relation to Personal Data or media content, and the licence granted under this Clause in relation to any photograph, video, or other content featuring a Player is subject to, and shall not override, the separate consent requirements set out in the Privacy Policy.

Any person who believes that content on the Platform infringes their intellectual property rights may notify the Company in writing at support@maidanplay.com, providing: (i) a description of the intellectual property claimed to be infringed; (ii) the location of the allegedly infringing content on the Platform; (iii) a good-faith statement that the use is unauthorised; and (iv) the complainant's contact details. The Company may remove or disable access to such content and may take action, including account termination, against Users who submit false claims.

15. Indemnity

Users agree to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from:

• (a)breach of these Terms;
• (b)misuse of the Platform; or
• (c)inaccurate or misleading information provided by the User.

16. Fees, Payments, Cancellation and Refunds

16.1 Fees and Payment Timelines

• (a)Academy Plans: Fees for Academy Plans, whether monthly, quarterly, half-yearly, or annual, shall be payable in full and in advance for the entire duration of the chosen Plan. Such payment shall be made prior to the commencement of the User's first training session under the Plan, excluding any complimentary or trial demo session, if offered.
• (b)Turf and Partner Service Bookings: Fees for turf bookings and other services facilitated through a Partner shall be payable in full and in advance, prior to the commencement of the relevant booked slot or session.
• (c)Tournaments: Tournament fees shall be payable at least 15 (fifteen) days prior to the commencement of the relevant tournament, or within such other timeline as the Company may determine at its discretion on a tournament-by-tournament basis.

Any delay in payment beyond the stipulated timeline may, at the discretion of the Company or the relevant partner academy, result in restriction of access to the Platform and/or disbarment from participation in academy sessions; no fee reduction, refund, or discount shall be provided for sessions missed as a result of such delay.

Where a Partner delivers the underlying service, the Company acts as a facilitator for collection of payment on the Partner's behalf. The Partner remains responsible for issuing the applicable tax invoice or receipt for its services, save where the Company expressly states otherwise.

16.2 Cancellation Policy

• (a)Academy Enrolment — Cancellation requests shall be considered only if made within 7 (seven) days of enrolment. Requests made after this period shall not be entertained.
• (b)Limited Capacity Programmes — Cancellations for limited-capacity programmes, including specialised training sessions, exclusive workshops, or international visits, may not be permitted once participation has been confirmed.
• (c)Cancellation by Company or Partner Academy — Where the Company or any partner academy cancels a session or programme, the User shall be eligible, at the Company's discretion, for either rescheduling or credit and not to cash compensation, unless required under Applicable Law.
• (d)Tournaments — Due to the scheduling constraints and involvement of multiple participants, no cancellation requests shall be entertained once participation in a tournament has been confirmed. Where a match or tournament fixture is cancelled by the Company, the affected team(s) may, at the Company's discretion: (i) be granted a bye to progress further in the tournament; or (ii) have the match rescheduled.
• (e)Turf Bookings — Once a booking has been confirmed and payment has been made, cancellation requests shall not be entertained within 24 (twenty-four) hours of the scheduled booking time. Where a booking is cancelled by the Company, the User shall be eligible, at the Company's discretion, for either: (i) a full refund; or (ii) rescheduling to an alternative time slot.

16.3 Force Majeure

Neither the Company nor any Partner shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay arises from causes beyond its reasonable control, including natural disasters, pandemics, government orders or restrictions, strikes, civil unrest, or other unforeseen circumstances ("Force Majeure Event"). Where a Force Majeure Event affects a session, programme, or booking, the Company shall use reasonable efforts to reschedule the same and communicate revised details to affected Users. Where a Force Majeure Event continues for more than 30 (thirty) days, either the Company or the affected User may terminate the affected Plan or booking, in which case the User shall be entitled to a refund of fees paid for the unutilised portion, less any costs already incurred by the Company or the relevant Partner in connection therewith.

16.4 Refund Policy

• (a)A full refund shall be provided only where cancellation is made within 7 (seven) days of academy enrolment, in accordance with Clause 16.2(a).
• (b)No refunds shall be provided for missed sessions, non-attendance, or voluntary withdrawal after the applicable cancellation period.
• (c)Refunds for services delivered by a Partner shall be governed by that Partner's own refund policy, as communicated on the Platform at the time of booking. The Company's role is limited to facilitating such refunds, and it shall not be liable for a Partner's failure to honour its refund policy, save that the Company shall use reasonable efforts to assist in resolving such disputes.
• (d)Refunds may be subject to deduction of any payment gateway or bank processing charges actually incurred by the Company in connection with the original transaction.
• (e)Tournaments — No refund shall be provided where a User withdraws or a Player fails to participate after tournament participation has been confirmed, in accordance with Clause 16.2(d). Where a match or tournament fixture is cancelled by the Company, the affected team(s) shall be entitled to the remedies set out in Clause 16.2(d).
• (f)Turf Bookings — Refunds for turf bookings shall be governed by Clause 16.2(e).

16.5 Refund Process

• (a)Refund requests may be initiated by contacting the Company at support@maidanplay.com or through such other channels as may be notified.
• (b)Approved refunds shall be processed within 7 (seven) business days and credited to the original payment method used.

16.6 General

Nothing in this Clause shall be construed as creating an obligation on the Company to provide refunds except as expressly set out herein or as required under Applicable Law.

The Company shall not be liable for any failure or delay in processing payments or refunds arising from third-party payment service providers.

17. Role of the Company

The Company operates the Platform as a service provider, aggregator, and/or facilitator that enables Users to access and participate in sports-related services, including training sessions, academies, tournaments, and facility bookings offered by the company, and third-party Partners.

The Company does not own, operate, or control such Partners and does not provide the underlying training, coaching, or facility services directly, unless expressly stated.

Accordingly, the Company shall not be responsible or liable for:

• (a)the quality, safety, suitability, or delivery of services provided by Partners;
• (b)the conduct, acts, or omissions of Partners, including coaches, trainers, or facility operators;
• (c)cancellation, rescheduling, delays, or unavailability of sessions or programmes conducted by Partners;
• (d)any injury, loss, or damage arising from participation in activities conducted by Partners, save as set out in Clause 9(e); or
• (e)any representations, warranties, or commitments made by Partners independently of the Platform.

Users and/or Guardians acknowledge that their participation in any programme or booking facilitated through the Platform constitutes a direct engagement with the relevant Partner, and any disputes relating to such services shall primarily be addressed with the relevant Partner.

The Company may, at its discretion, assist in resolving disputes between Users and Partners but shall not be obligated to do so.

18. Geographic Scope

The Platform and Services are made available only in such cities and regions as may be notified by the Company from time to time ("Serviced Areas"). The Company makes no representation that the Platform or Services are available, suitable, or compliant with local laws outside the Serviced Areas. Users accessing or using the Platform from a location outside the Serviced Areas do so at their own risk and shall be solely responsible for compliance with applicable local laws.

19. Governing Law and Dispute Resolution

• 19.1These Terms shall be governed by the laws of India.
• 19.2Dispute Resolution: The parties shall first attempt to resolve any dispute arising out of or in connection with these Terms amicably through good-faith negotiation, within 30 (thirty) days of written notice of the dispute by one party to the other.
• 19.3Injunctive Relief: Nothing in Clause 19.2 shall prevent the Company from seeking urgent interim or injunctive relief before a court of competent jurisdiction at any time, notwithstanding the dispute resolution process set out above.
• 19.4Jurisdiction: Subject to Clause 19.2, the courts at New Delhi, India shall have exclusive jurisdiction over any matters arising out of or in connection with these Terms.

20. Grievance Redressal

• (a)Any complaint or grievance regarding the Platform or these Terms may be raised with the Company's Grievance Officer Amit Mishra at amitmishra@maidanplay.com.
• (b)Grievances must be reported within 7 (seven) days of the relevant event, failing which the Company may be unable to address them.
• (c)The Company shall endeavour to acknowledge and resolve grievances within 15 (fifteen) days of receipt, or within such timeframe as may be required under Applicable Law.

21. App Store / Operator Relationship

Where the Platform is accessed through a mobile application distributed via a third-party app store (an "Operator", including the Apple App Store or Google Play Store), these Terms are between the User and the Company only, and not with the Operator. The Operator has no obligation to provide maintenance or support for the Platform. The Operator, and its subsidiaries, are third-party beneficiaries of these Terms and may enforce them against the User.

22. Tie-Ups and Joint Ventures

The Company may enter into tie-ups, joint ventures, or similar arrangements with other entities to deliver Services. Users consent to Services being delivered under such arrangements, subject to these Terms applying mutatis mutandis.

23. Disclaimer

The Platform and Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including as to merchantability, fitness for a particular purpose, or non-infringement, except as expressly stated in these Terms or as required under Applicable Law.

24. Modification of Terms

The Company may update these Terms from time to time. Where changes are material, the Company shall provide reasonable prior notice through the Platform or other communication channels, and may require renewed consent where required under Applicable Law or where User rights are materially affected. Continued use of the Platform after such notice constitutes acceptance of the revised Terms; Users who do not agree must discontinue use.

25. General Provisions

• (a)Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• (b)Assignment: Users may not assign or transfer their rights under these Terms without the Company's prior written consent. The Company may freely assign its rights under these Terms to any affiliate or third party.
• (c)Waiver: No failure or delay by the Company in enforcing any provision of these Terms shall constitute a waiver of that provision.
• (d)Notice: Notices to Users may be sent by email, SMS, or in-app notification to the registered contact details. Notices to the Company should be sent to support@maidanplay.com. Notices sent by email shall be deemed received 24 (twenty-four) hours after dispatch; notices sent by SMS or in-app notification shall be deemed received at the time of transmission, provided no delivery failure is reported.
• (e)Conflict: In the event of any inconsistency between these Terms and any separate agreement with a Partner, these Terms shall prevail unless expressly agreed otherwise in writing.